Guidelines for the Use of Report Data

These guidelines refer to performance reports issued by CCHRI.  Recipients of CCHRI health plan, provider organization or practitioner (reporting entity) performance reports are subject to the following guidelines:

1. For non-health plan or provider users, the CCHRI format may be reproduced in its entirety, or may be altered subject to the following requirements.
   • The performance strata (average, above and below) for each reporting entity may not be altered or deviate in any way from the strata designated by CCHRI.
   • Reporting entities may be eliminated from displays, but the user may not alter results or strata for the reporting entities and measures displayed.
   • The numeric scores may be presented without the accompanying symbols, but if symbols are used, they must show the performance ranking indicated by CCHRI.
   • Rankings of average, above average and below average may not deviate from those designated by CCHRI.
   • Similarly, any bolding, shading or highlighting must denote reporting entity performance as designated by CCHRI.
2. Reporting entities may refer to, display or reproduce only their own performance results, and are subject to the guidelines noted in numbers 1 and 2 above.  Reporting entities may not compare their performance to other reporting entities, with the exception of the CCHRI mean, within advertisements or marketing and promotional material.  Specifically:
   • Reporting entities may use only their own results and may not refer to other reporting entities on their scores.
   • Reporting entities may use their own numeric scores and the performance rankings (above average, average and below average) associated with the scores.
   • Reporting entities may report the CCHRI mean in conjunction with their scores and performance rankings.
   • Reporting entities may not cite other reporting entities' results or make any type of comparisons, other than with the CCHRI mean.
   • Reporting entities many note the number of "above average" scores received by must also cite the total number of indicators in the domain being reported (e.g., effectiveness of care or member experience).
3. Recipients may not otherwise alter this report format without written permission of CCHRI.
4. Publications that are not related to health plan, physician organization or employer use of results must receive permission from CCHRI.  Requests for permission to reproduce materials in external publications should be directed to the CCHRI Executive Committee, c/o Pacific Business Group on Health.

Reporting Principles

CCHRI Senior Manager
Julie France, PBGH
jfrance@pbgh.org