Consumer Assessment of Healthcare Providers and Systems (CAHPS)

The CAHPS survey provides an assessment of health plan performance from a consumer perspective regarding the plan's services and care delivery system. Learn more about CAHPS »

Project Information

Core survey (pdf)
CCHRI 2008 Supplemental Questions (pdf)

Administration

Project Committee Roster

Links

• California Office of the Patient Advocate (OPA)
  The Office of the Patient Advocate (OPA) is an independent office in state government charged with informing and educating consumers about their rights and responsibilities as HMO enrollees and publishes an annual internet-based HMO Report Card


• California Quality Collaborative (CQC)
  California Quality Collaborative (CQC) is a healthcare improvement organization dedicated to advancing the quality and efficiency of patient care in California.


• National Committee for Quality Assurance (NCQA)
  NCQA's vision is to transform health care quality through measurement, transparency and accountability.

PPO Cross-Plan Results to be reported for the first time.

CCHRI Senior Manager
Cathie Markow, PBGH
cmarkow@pbgh.org

• Detail report 1 (pdf)
• Detail report 2 (pdf)
• Detail report 3 (pdf)

2009 CAHPS Results Presentation (pdf) (members only)

2008 CCHRI Report on Quality (pdf)