Consumer Assessment of Healthcare Providers and Systems (CAHPS)

The CAHPS survey provides an assessment of health plan performance from a consumer perspective regarding the plan's services and care delivery system. Learn more about CAHPS »

Project Information

Core survey (pdf)
CCHRI 2011 Supplemental Questions (pdf)

Links

• California Office of the Patient Advocate (OPA)
  The Office of the Patient Advocate (OPA) is an independent office in state government charged with informing and educating consumers about their rights and responsibilities as HMO enrollees and publishes an annual internet-based HMO Report Card


• California Quality Collaborative (CQC)
  California Quality Collaborative (CQC) is a healthcare improvement organization dedicated to advancing the quality and efficiency of patient care in California.


• National Committee for Quality Assurance (NCQA)
  NCQA's vision is to transform health care quality through measurement, transparency and accountability.

2011 Report on Quality now available

CCHRI Senior Manager
Julie France, PBGH
jfrance@pbgh.org

• 2010 CCHRI Report on Quality
• CCHRI 2010 HMO Internal Report (pdf) (members only)
• CCHRI 2010 PPO Internal Report (pdf) (members only)
• CCHRI 2010 PPO Internal Report (pdf) (members only)