Provider After-Hours Access Survey (PAHAS)
CCHRI conducts a telephone survey of primary care physician offices to assess after-hours physician availability and access to appropriate emergency and urgent care information. Through use of a standardized methodology, the physicians and groups receive a consistent message from the participating plans regarding acceptable standards for after-hours access and emergency instructions.
This information is used by plans to support their quality improvement programs and in fulfillment of requirements for NCQA accreditation. CCHRI publishes After-Hours Survey results in the CCHRI Report on Quality and in an internal CCHRI report that is shared with CCHRI stakeholders.
Project Goals
The goals for the Provider After-Hours Survey Project are to:
- Provide information for quality improvement activities by physicians groups and health plans.
- Develop and implement a process to determine physician office use of appropriate emergency instructions and physician availability after-hours.
- Standardize measurement of after-hours care across all participating plans, and minimize intrusion into the provider’s practice by consolidating multiple, independent plan surveys into one, integrated data collection project across the participating plans.
- Provide participating health plans with performance measures and descriptive analyses that will satisfy NCQA Accreditation Standards. Plans supplement results with review of complaint and member satisfaction data.
- Enable plans to perform analyses of data and reporting against internal plan standards for access.
- Support plan identification of performance improvement opportunities.
- Assure quality of data collected and reported within a mutually agreed upon standard for data accuracy.
Links
Learn more about these important healthcare organizations:
- California Department of Managed Healthcare
The DMHC licenses and regulates California health plans and recently enacting new regulations regarding timely access.
- California Quality Collaborative (CQC)
California Quality Collaborative (CQC) is a healthcare improvement organization dedicated to advancing the quality and efficiency of patient care in California. During CQC's Improving Patient Experience Collaborative physician groups work together to implement the changes known to improve patient satisfaction.
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