Member Survey

The member experience survey results displayed in the CCHRI Report on Quality use NCQA Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey measures to evaluate members’ experience and satisfaction with their plan.  Results are divided into two categories:

• Members experience with their plan
• Members experience with their providers

To view the 2009 California Health Plan Report Card, click on the following:

2009 HMO Member Survey

2009 PPO Member Survey

To learn about the member survey, click here

CCHRI Senior Manager
Cathie Markow, PBGH
cmarkow@pbgh.org

Reporting Principles

Guidelines for Use of Data

About the Reports

Clinical Measure Descriptions