CCHRI Report on Quality
The CCHRI Report on Quality incorporates the results of
four separate studies:
HEDIS is a set of standardized measures developed and maintained by the National Committee for Quality Assurance, NCQA. NCQA is a not-for-profit organization committed to evaluation and public reporting on the quality of managed care plans in the United States.
CAHPS is an annual survey of plan members that measures their experience and satisfaction with doctor communications and services as well as with health plan communications and services.
PAS is a nationally recognized and standardized questionnaire used to evaluate and publicly report quality performance and patient experience with their physician group. PAS attempts to evaluate the care received from physicians and other providers who belong to specific physician groups and IPAs in California.
In order to supplement important access information obtained from the Patient Assessment Survey, such as appointment availability and access to care information, CCHRI also conducts an annual after-hours telephone survey of physicians’ offices. This provider telephone access survey focused on the same primary care physicians associated with the physician groups and IPAs participating in the PAS. An impartial research firm used a CCHRI-developed telephone interview survey to assess whether PCPs are available after-hours to speak with their patients. They also evaluated whether office recordings and answering services offer appropriate information to after-hours callers experiencing a medical emergency.
Be sure to read our guidelines for use of data, which provide principles for using the Report on Quality.
2008 Report on Quality
Click here to download the entire 2008 Report on Quality PDF.
Click here to download Adobe Acrobat Reader.
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